1. Who we are
Rayly installs rooftop solar and home batteries in the Perth metropolitan area. These terms apply to the website, your Rayly account and every quote and project created through it.
2. Quotes
A quote is priced from our live catalogue and shows the STC and battery rebates we claim on your behalf. It is fixed for 14 days. Prices include GST.
If our roof survey finds the roof cannot take the system as quoted, the project is cancelled and your deposit is refunded in full.
3. Payments
You pay in three stages: a 10% deposit when you accept the quote, 50% once Western Power approves the connection, and the remaining 40% after installation. Each invoice must be paid before the next step can be booked.
4. Cooling-off and cancellation
You may cancel within 10 days of accepting a quote for a full refund of everything paid. After that, and until installation is booked, we keep 10% of the price; once an install day is booked we keep 15%. Projects cannot be cancelled after installation.
5. Appointments
Surveys, installs and service visits are booked into technician availability on weekdays between 7:00 and 17:00 Perth time. You can cancel a survey or service visit online up to 24 hours before it starts.
6. Warranty and service
Workmanship is covered for 10 years from switch-on. Panels, inverters and batteries carry the manufacturer's warranty. Service requests are raised from your account; up to three can be open at once.
7. Contact
Rayly, Unit 4, 12 Solar Way, Osborne Park WA 6017. hello@rayly.example. This is a demonstration service.